We are happy to refund or exchange any items within 30 days of receipt. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unworn with the original tags attached, in the original packaging and all swimwear must be returned with the hygiene sticker attached. If our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused your item will be returned to you and you may be required to cover postage costs.
Items are fully inspected before they are shipped to ensure no faults or damage. If you are returning a faulty item, we will check whether the item has been forcefully damaged.
We can not offer a refund or exchange if;
- 30 days have gone by since your purchase
- You have customised your order (e.g. by adding order notes to change the length or size)
Once we receive your return it can take up to 10 working days to action. Once we have actioned the return, you will then receive a notification via email that your return has been processed and has been refunded and/or exchanged and is en route to you.
To return your product, please complete the returns form included your order and return to;
7 Colwyne Place
Newcastle upon Tyne
please note, the cost of returning an item is at the customer's own expense. we would always advise you ensure to securely package your return and use a tracked delivery service or courier as we can not be held responsible for items lost or damaged in transit.